About Crafted Comforts

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Hi, my name is Lewis and I am the owner of Crafted Comforts, my journey began in late 2018 after having to leave a job that I loved due to my anxiety and depression coming to an all time low. During this time I found that using essential oils would help me to relax, whether that was buying other popular brands bath products, or lighting scented candles around my home. I would spend an absolute fortune on these products, just to make myself feel better, until one day I thought, maybe I could try and make some of these products for myself.
In the beginning this started off as a hobby, but soon it gave me the confidence and that year I gifted some of my makes to close family and friends, the feedback encouraged and motivated me to take the plunge, and I began to work from home.
I have since been working full-time for myself at home, but my business has since expanded with many handcrafted products, in many shops, other small businesses, and online stores within Scotland.
I have customers buying from me from all over the UK daily (inc Northern Ireland). I would love to ship my products worldwide.
My main aim for my business and its products, is to help others find relaxation. If you are struggling - you are not alone! I am not claiming my products will dissolve your problems and stresses altogether, but they will put some calm back into your life, whether you take 5-10 minutes out of your day, to soak your troubles away, or light a candle or wax melt in the room your using.

All of my products that are intended to come into contact with skin have been cosmetically tested, they are also not suitable to be used by children under 4 years old.
All of our home products, ie candles, melts, diffusers are CLP compliant.

Terms & Conditions:

These conditions will apply to all retail sales transactions that occur between Crafted Comforts and any person who has placed an order.  Crafted Comforts will supply the goods to these individual(s).

Crafted Comforts accepts any order of goods from the purchaser who agrees to sell and the purchaser agrees to the sale of goods at the price that is stated on Crafted Comforts online store, the sole basis of the terms and conditions of Crafted Comforts stated herein.

Privacy Policy:

Crafted Comforts collects the information provided by the purchaser at the time of ordering and uses the information lawfully and in accordance with the Data Protection Act 1988.  Information is collected by Crafted Comforts to process the purchaser’s order and also to provide the highest level of customer service possible.

Returns Policy:

If you are not entirely happy with the products that you have chosen you may return them to us within 14 days of receipt.  We will be happy to offer you an exchange or, if you wish, a refund provided the products are returned complete, in perfect condition, unused, unopened and with the original packaging.  The return of an item is at your own cost unless the item is faulty.  A redelivery charge (at our standard rates) will apply to all items returned for exchange.

Delivery:

We aim to dispatch your delivery ASAP after we receive your order, depending on the products you have purchased and what stock we have made at the time, we try to dispatch within 1-2 days of the order.

We use Royal Mail or DPD to deliver your products (Depends on what option you've selected). 

Tracking information will always be available once you have been notified by email that your order has been dispatched.

All of our packages get priced by weight, so depending on how heavy the package is, we may decide to send multiple packages to cover the costs of delivery that you have paid for.

If you think you may be out at the time of delivery, we recommend leaving a safe place or delivery instructions, we will add this to your parcel.  If the courier is not able to deliver your parcel, they may return the next working day.  Any parcels that are not delivered after 3 attempts, will be returned to us and you will be required to pay another postage fee.

 

At the moment we are only accepting customers within the United Kingdom (Scotland, England, Wales & Northern Ireland).

 

Contact :

If for any reason you have not been notified by email or text message about your delivery, please contact us at craftedcomforts@hotmail.com

 

Local collection:  Is also available, please select this option when you are at the checkout, you can also pay by cash or contactless card payment on collection, just let us know.  You will receive an email when your order is ready to be collected.

Crafted Comforts, 6B Corskie Drive, Macduff, AB44 1QZ, Aberdeenshire, Scotland, UK.